Customer Service
| Most Asked Questions |
How do I activate my online access? Where do I find my account number? |
| Regarding Your Subscription |
When will I receive my first issue? How do I cancel my subscription? |
| Other Questions |
How do I activate my online access? Please click here and fill in the appropriate information. You will need your account number to set up your online access.
Where do I find my account number? Your account number is the first 11 digits found on your magazine's mailing label just above your name. Please enter without spaces.
I forgot my password. Please click here. You will need to enter the contact email you have supplied to us.
When will I receive my first issue? Please allow 4 to 6 weeks after placing your order. If it has been longer than that please e-mail customer service at: customerservice@practical-sailor.com
Did you receive my payment? Please click here and fill in the required information. Click the “submit” button to proceed. On the right side of the page you will see a box titled “Customer Service Options”; click on “Make a payment.” If your payment has been received you will have an account balance of $0 with no balance due.
How do I cancel my subscription? Please click here and fill in the required information. Click the “submit” button to proceed. On the right side of the page you will see a box titled “Customer Service Options”; click on “Cancel your subscription.”
When should I receive my book(s) or other product orders? Please allow 7 to 10 business days after placing your order. If it has been longer than that please e-mail customer service at: customerservice@practical-sailor.com
How do I access my eBook? You can access your purchased eBook(s) by clicking on the word ‘profile’ next to your log in name ‘Hello, Your name’ in the top right hand corner of each page of the website. Your order will be the last item on the list - click on the title to re-download.
How do I pay my bill on line? Please click here and fill in the required information. Click the “submit” button to proceed. On the right side of the page you will see a box titled “Customer Service Options”; click on “Make a payment”
How do I renew online? Please click here and fill in the required information. Click the “submit” button to proceed. On the right side of the page you will see a box titled “Customer Service Options”; click on “Renew your subscription”
How do change my address? Please click here and fill in the required information. Click the “submit” button to proceed. On the right side of the page you will see a box titled “Customer Service Options”; click on “Change your address”
How do I report a missing or damaged issue? Please click here and fill in the required information. Click the “submit” button to proceed. On the right side of the page you will see a box titled “Customer Service Options”; click on “Report a missing or damaged issues”
Other frequently asked questions click here
I can’t find the answer to my question. If you have not found the answer to your questions here, please contact customer service at customerservice@practical-sailor.com