Customer Service

Most Asked Questions

How do I activate my online access?

Where do I find my account number?

I forgot my password

When should I receive my book(s) or other product orders?

How do I access my eBook?


Regarding Your Subscription

When will I receive my first issue?

Did you receive my payment?

How do I cancel my subscription?

How do I pay my bill online?

How do I renew online?

How do I change my street address or email address?

How do I report a missing or damaged issue?


Other Questions

Other frequently asked questions

I can't find the answer to my question(s)

 

 

How do I activate my online access? Please click here and fill in the appropriate information. You will need your account number to set up your online access.

 

Where do I find my account number? Your account number is the first 11 digits found on your magazine's mailing label just above your name. Please enter without spaces.
 

 

I forgot my password. Please click here. You will need to enter the contact email you have supplied to us.

 

When will I receive my first issue?  Please allow 4 to 6 weeks after placing your order. If it has been longer than that please e-mail customer service at: Customer_Service@PracticalSailor.info

 

Did you receive my payment? Please click here and fill in the required information.  Click the “submit” button to proceed.  On the right side of the page you will see a box titled “Customer Service Options”; click on “Make a payment.” If your payment has been received you will have an account balance of $0 with no balance due.

 

How do I cancel my subscription? Please click here and fill in the required information.  Click the “submit” button to proceed.  On the right side of the page you will see a box titled “Customer Service Options”; click on “Cancel your subscription.”

 

When should I receive my book(s) or other product orders?  Please allow 7 to 10 business days after placing your order. If it has been longer than that please e-mail customer service at: Customer_Service@PracticalSailor.info

 

How do I access my eBook? You can access your purchased eBook(s) by clicking on the word ‘profile’ next to your log in name ‘Hello, Your name’ in the top right hand corner of each page of the website. Your order will be the last item on the list - click on the title to re-download.

 

How do I pay my bill on line?  Please click here and fill in the required information.  Click the “submit” button to proceed.  On the right side of the page you will see a box titled “Customer Service Options”; click on “Make a payment”

 

How do I renew online? Please click here and fill in the required information.  Click the “submit” button to proceed.  On the right side of the page you will see a box titled “Customer Service Options”; click on “Renew your subscription”

 

How do change my address? Please click here and fill in the required information.  Click the “submit” button to proceed.  On the right side of the page you will see a box titled “Customer Service Options”; click on “Change your address”

 

How do I report a missing or damaged issue? Please click here and fill in the required information.  Click the “submit” button to proceed.  On the right side of the page you will see a box titled “Customer Service Options”; click on “Report a missing or damaged issues”

 

Other frequently asked questions click here

 

I can’t find the answer to my question. If you have not found the answer to your questions here, please contact customer service at Customer_Service@PracticalSailor.info

Inside Practical Sailor Blog

Tuning In, Tuning Out

September 30, 2014

Just as the incurable text-sender spends more time staring at his phone than noticing the people around him, sailors intoxicated by their display screens can lose the ability to recognize natural patterns in the weather, the waves, and wind. Nurturing environmental awareness is more than just a matter of safety. To hide behind a digital wall diminishes the art of sailing into something easily quantified, which it simply isn’t. To punch a few buttons and safely sail across a pixelated sea is truly amazing, but it isn’t sailing.

Read More

Reader Questionnaire

Which of the following best describes your approach to bottom paint?