Customer Service

Most Asked Questions

How do I activate my online access?

Where do I find my account number?

I forgot my password

When should I receive my book(s) or other product orders?

How do I access my eBook?


Regarding Your Subscription

When will I receive my first issue?

Did you receive my payment?

How do I cancel my subscription?

How do I pay my bill online?

How do I renew online?

How do I change my street address or email address?

How do I report a missing or damaged issue?


Other Questions

Other frequently asked questions

I can't find the answer to my question(s)

 

 

How do I activate my online access? Please click here and fill in the appropriate information. You will need your account number to set up your online access.

 

Where do I find my account number? Your account number is the first 11 digits found on your magazine's mailing label just above your name. Please enter without spaces.
 

 

I forgot my password. Please click here. You will need to enter the contact email you have supplied to us.

 

When will I receive my first issue?  Please allow 4 to 6 weeks after placing your order. If it has been longer than that please e-mail customer service at: Customer_Service@PracticalSailor.info

 

Did you receive my payment? Please click here and fill in the required information.  Click the “submit” button to proceed.  On the right side of the page you will see a box titled “Customer Service Options”; click on “Make a payment.” If your payment has been received you will have an account balance of $0 with no balance due.

 

How do I cancel my subscription? Please click here and fill in the required information.  Click the “submit” button to proceed.  On the right side of the page you will see a box titled “Customer Service Options”; click on “Cancel your subscription.”

 

When should I receive my book(s) or other product orders?  Please allow 7 to 10 business days after placing your order. If it has been longer than that please e-mail customer service at: Customer_Service@PracticalSailor.info

 

How do I access my eBook? You can access your purchased eBook(s) by clicking on the word ‘profile’ next to your log in name ‘Hello, Your name’ in the top right hand corner of each page of the website. Your order will be the last item on the list - click on the title to re-download.

 

How do I pay my bill on line?  Please click here and fill in the required information.  Click the “submit” button to proceed.  On the right side of the page you will see a box titled “Customer Service Options”; click on “Make a payment”

 

How do I renew online? Please click here and fill in the required information.  Click the “submit” button to proceed.  On the right side of the page you will see a box titled “Customer Service Options”; click on “Renew your subscription”

 

How do change my address? Please click here and fill in the required information.  Click the “submit” button to proceed.  On the right side of the page you will see a box titled “Customer Service Options”; click on “Change your address”

 

How do I report a missing or damaged issue? Please click here and fill in the required information.  Click the “submit” button to proceed.  On the right side of the page you will see a box titled “Customer Service Options”; click on “Report a missing or damaged issues”

 

Other frequently asked questions click here

 

I can’t find the answer to my question. If you have not found the answer to your questions here, please contact customer service at Customer_Service@PracticalSailor.info

Inside Practical Sailor Blog

The Right Caulk for Your Boat

by Darrell Nicholson on April 14, 2015

Choosing the right sealant or flexible adhesive used to be fairly straightforward. There were fewer products and usually there was somebody to tell you which compound was best for bedding cleats or sealing joints. That's no longer the case. These days trying to find the right sealant for the right job is as complicated as choosing breakfast cereal, except that if you make the wrong choice you are—literally—stuck with it. Fortunately, we've carried out a number of tests on caulks and adhesives to help you make the right choice.

Read More

Reader Questionnaire

Which of the following best describes your approach to bottom paint?
I choose my own paint, but I let a professional apply (521 votes)

19%

I let a professional apply the paint that he (or boatyard) recommends. (329 votes)

12%

I choose my own paint and I apply it. (1639 votes)

60%

I apply paint that a local professional or boatyard recommends. (254 votes)

9%