Where Credit is Due: December 2011

Mermaid

I want every reader to be aware of the excellent support available from Mermaid Manufacturing of Southwest Florida (www.mmair.com). I contacted them for help on an A/C unit that wasn’t operating correctly. They immediately looked up my serial number, determined there was warranty time left, and talked me through a basic diagnostic check. It was determined that I should send the unit in for overhaul and inspection. Mermaid totally overhauled the unit to new status and shipped the unit back, all in 10 days. Fantastic service. As I reinstalled the unit, I ran into an issue I created. The tech talked me through the problem in minutes. When it was all said and done, I had a new A/C unit and a happy crew, at no cost to me. I am now a Mermaid groupie.

James Wray
Bafo, Hunter Legend 40.5
Panama City, Fla.

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