Where Credit is Due: February 2012

Raymarine

I want to report a good experience with Raymarine customer service rep Jim Rose. Raymarine (www.raymarine.com) recently purchased TackTick (www.tacktick.com), and I recently bought a T061 TackTick electronic compass. Neither of us initially seemed very familiar with the product.

I needed a specific mounting bracket, but there apparently was no part number for it, so Raymarine could not find it. After many emails back and forth—and a moderate level of frustration—Jim solved the problem. Yesterday, the part arrived at my house, with no charge. Thank you, Jim, for your persistence. Raymarine seems to be a company that wants to do things right.

Pete Thorn
Charisma, Pearson 30; Sweet Little Sixteen, Tanzer 16
Chapel Hill, N.C.

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