Where Credit is Due: February 2012
I purchased a Taylor Made Anchor Shade two years ago and stored it in the basement, securely I thought. It apparently fell 7 feet (I blame our cats), and the knob that secures the raised pole cracked. I contacted Taylor Made (www.taylormadeproducts.com) and was connected with Jennifer, who sent a new lower pole and knob right away. There was no charge, not even for shipping. This is service beyond the call of duty. Thank you Taylor Made, and especially Jennifer.
William P. Hitchner
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