Where Credit is Due: February 2012
Weems & Plath
The boat I purchased three years ago came with an electronic Weems & Plath barometer, which worked fine. Not too long ago the display started fading, and batteries needed replacement after which I got a display but could not set the various parameters. I contacted Weems & Plath (www.weems-plath.com). They said that this model had been discontinued but that as long as there was no corrosion from leaking batteries, they would replace the unit at no cost with their latest model. I sent the barometer to W & P. No corrosion was found, and, sure enough, a few weeks later, I received, at no cost to me, a new barometer that works flawlessly.
I find this sort of customer service more than answers the call of duty. I am extremely pleased with this kind of commitment to product and client. I am glad I had purchased years ago other Weems & Plath products as a gift to my son when he graduated from the maritime academy.
Ocean Echo, Hallberg-Rassy 45
San Francisco, Calif.