Where Credit is Due: March 2012
I read your article on Smart Plug and its robust shore-power solutions (PS, June 2010). I followed up with Smart Plug (www.smartplug.com) and purchased their boat-side inlet and connector kit. I have been very happy with the product, since I’ve never had any water in the inlet after the installation.
I was using a thick power cord designed for larger amp loads with the unit. Unfortunately, the cord got damaged, and I had to replace the cord with a new, but lighter gauge. The only problem was the back-end seal of the plug was made for the heavier damaged cable.
Smart Plug does not have a distributor in Turkey, so I contacted them to see if they would sell me a replacement seal. Their sales manager, Brian, not only responded within a day, but he also shipped a package of two full sets of replacement seals—both for the plug and the inlet— free of charge! Mind you, this is a service to Turkey!
Now that is what I call great customer service.
Selin, Bavaria 42CR