Where Credit is Due: April 2012
Raymarine (www.raymarine.com) has always been quite responsive to any problem I’ve had with their gear. For example, a couple of years ago, I couldn’t figure out how to re-calibrate my wheel autopilot’s heading after adding a Smart Heading System. After politely telling me that they don’t actually recommend doing what I was doing, they explained what was probably wrong and how to fix it. As part of their “advice,” they sent me two fluxgate compass units to complete the installation at no charge!
More recently, I was unable to interface my existing Seatalk network and classic E-series chartplotters to a new SeatalkNG network that included an AIS transceiver, some ST70s, and a belowdecks autopilot. Their technical people stayed on the phone with me long after official closing time (on a Friday, no less) until I got the problems resolved.
I have experienced nothing but excellence and caring with Raymarine customer service, and found that they consistently go beyond the call of duty to help me (even though I buy most Ray equipment used).