Where Credit is Due: June 2012
Accurate Metalworks Marine
In 2008, Accurate Metalworks Marine of Palm Beach Gardens, Fla., fabricated a replacement muffler in 316 stainless-steel for my 1991 Pearson 38. As the old muffler showed signs of electrolytic action, they advised me to bond the muffler into the boat’s grounding system. I bonded it directly to the cutlass bearing strut. In less than four years, the electrolysis was worse than before, requiring yet another new muffler.
Even though the muffler was not covered by a written warranty, Accurate Metalworks Marine offered to cover 50 percent of the cost of a fiberglass replacement. Considering that Accurate’s workmanship and materials were not at fault, and that I had almost four years of service from their product, I found their offer to be a true mark of outstanding customer service. Hats off to Accurate Metalworks Marine.