Where Credit is Due: July 2012

Balmar

When I suspected my 10-year-old Balmar ARS-III external regulator was malfunctioning (turned out to be a ground wiring problem), I purchased a replacement Balmar ARS-5 unit. After several frustrating trials, I discovered that the new regulator was not functioning. During this whole time, Balmar's technical support (www.balmar.net) was fast and very helpful. They offered to test the regulator at no charge and discovered that it was indeed not working, and that it apparently had been sitting on the seller's shelf for several years. Despite the age of the unit, the internal hour meter indicated very low usage hours and Balmar elected to replace the unit under warranty.

I had been very impressed with the performance of my Balmar alternator and regulator for many years, and now I have yet another reason to remain a satisfied Balmar customer.

Duane Ising

Via email

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