Where Credit is Due
September 2012 Issue
Where Credit is Due: September 2012
Recently, a well-intentioned, but heavy-handed friend snapped the retaining clip off the end of my Edson Wheel Storage Device (item No. 683-1S). I emailed the company for information on a replacement part. After receiving a very prompt email from Ken Martin in customer service, two replacement parts arrived within a few days and at no charge. Edson even paid for the postage.
While other companies ream you for every small replacement part, Edson (www.edsonmarine.com) obviously understands that sometimes it's the little things that insure repeat customers!
Clint D. Harper, Ph.D.
Southern Cross, Catalina 42 Mk ll
Channel Islands Harbor, Calif.