Where Credit is Due: September 2012

Raymarine

My 2004 Raymarine C80 Classic Multifunction Display went bad. After some troubleshooting to no avail, I looked online and found that Raymarine/FLIR has a flat repair fee of $675 for the C80—ouch!—but the fee is actually the maximum charge for repair.

I sent the unit to Raymarine (www.raymarine.com), and to my surprise, I received the C80 back in the mail, postage paid, and no service charge. They found a loose jockey-board connection and re-seated the connection. While I would have been OK with their regular $90 diagnosis fee, plus shipping, I think Raymarine demonstrated great customer relations.

 

Michael Dobrzensky

Wind Star, Hunter 33

Santa Barbara, Calif.

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