Where Credit is Due
September 2012 Issue
Where Credit is Due: September 2012
My 2004 Raymarine C80 Classic Multifunction Display went bad. After some troubleshooting to no avail, I looked online and found that Raymarine/FLIR has a flat repair fee of $675 for the C80—ouch!—but the fee is actually the maximum charge for repair.
I sent the unit to Raymarine (www.raymarine.com), and to my surprise, I received the C80 back in the mail, postage paid, and no service charge. They found a loose jockey-board connection and re-seated the connection. While I would have been OK with their regular $90 diagnosis fee, plus shipping, I think Raymarine demonstrated great customer relations.
Wind Star, Hunter 33
Santa Barbara, Calif.