Where Credit is Due September 2012 Issue

Where Credit is Due: September 2012

Raymarine

My 2004 Raymarine C80 Classic Multifunction Display went bad. After some troubleshooting to no avail, I looked online and found that Raymarine/FLIR has a flat repair fee of $675 for the C80—ouch!—but the fee is actually the maximum charge for repair.

I sent the unit to Raymarine (www.raymarine.com), and to my surprise, I received the C80 back in the mail, postage paid, and no service charge. They found a loose jockey-board connection and re-seated the connection. While I would have been OK with their regular $90 diagnosis fee, plus shipping, I think Raymarine demonstrated great customer relations.

 

Michael Dobrzensky

Wind Star, Hunter 33

Santa Barbara, Calif.

Comments (0)

Be the first to comment on this post using the section below.

New to Practical Sailor?
Register for Free!

Already Registered?
Log In