Where Credit is Due October 2012 Issue

Where Credit is Due: October 2012

JABSCO



I would like to give credit to Jabsco (www.jabsco.com) for going above and beyond in their customer service. We have three Jabsco 58500 electric toilets on our catamaran. Two of them had the unfortunate habit of flinging their contents around the head.

I sent an email describing the problem to Jabsco, and within an hour, a representative named Bo had called me. He explained that there was a design flaw in models made in early 2011 that sometimes caused this to happen. He offered two replacements to be shipped anywhere in the world. His colleague, Jeff Lander, arranged the shipping and advised on installation.

Within two weeks, we received our replacements in Grenada. We are very happy with the replacements, and with Jabsco’s rapid response and acknowledgement of the problem. True customer service.

Tony Day

On Delay, 2004 Lagoon 470

Aruba / San Francisco, Calif.

Editor’s Note: The Jabsco Deluxe Lite Flush 58500 that Practical Sailor tested for the February 2011 report did not have the "flinging" problem.

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