Where Credit is Due: October 2012
INNOVATIVE LIGHTING & EDSON
I recently discovered that the suction-cup stern light I use on my dinghy stopped working and I suspected corrosion inside the housing. I contacted the maker, Innovative Lighting (www.innovativelight.com), and customer service technician Alex Allen. I knew—and told Alex—that whatever warranty came with the units had certainly expired by now. Nevertheless, he told me to ship the unit to them. He contacted me promptly to tell me the switch was bad, which he replaced, plus he provided a new corrosion-free housing. For good measure, he also replaced the suction cup.
The entire process took less than two weeks. Total cost: $0. Great product and even better customer service!
I also wanted to second what a reader recently mentioned about great customer service at Edson (www.edsonmarine.com). I, too, snapped off the plastic clip on my Edson wheel mount. I contacted Edson, and they said it happens all the time and they’d send me new ones. After a couple of weeks went by and nothing arrived, I contacted them again. They apologized and sent me three clips, which did arrive in a few days.
Again, good customer service. (However, if these clips do break "all the time," Edson might want to consider more durable clips.)
Rondo, Beneteau 423
Marina del Rey, Calif.