Where Credit is Due February 2013 Issue

Where Credit is Due: February 2013

Weems & Plath

I purchased my sailboat almost two years ago. After spending months addressing pressing matters of repair and improvement, I noticed that the Weems & Plath shipís clock was not working. I tried replacing the battery to no avail. I carefully packaged the clock and sent it to Weems & Plath (www.weems-plath.com), explaining that it came with the boat and was well out of any warranty period. Within a week, the clock was returned, polished, with a new movement, and a statement for $0. I was very pleased and impressed.

About three months later, after making the trip from Virginia to Puerto Rico, I noted that the Weems & Plath barometer showed very little variation, despite dramatic changes in the weather. Again, I sent it to the maker with a note that it came with the boat and was at least 10 years old. And again, the barometer was sent back promptly with a letter explaining that it had been tested, recalibrated, and seemed to be working fineóno charge for the service.

My thanks to Weems & Plath for customer service above and beyond any reasonable expectation.

Robert Johnston

Freedomís Call, Hans Christian Telstar 43

Honduras, C.A.

Next: Raymarine

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