Where Credit is Due
February 2013 Issue
Where Credit is Due: February 2013
Our “early” Raymarine RL70RC chartplotter/radar suddenly developed a display problem. After researching possible upgrades and local repair options, we learned that Raymarine offers an online repair service through their website (www.raymarine.com) for out-of-warranty products with a pre-quoted repair price.
I sent off our unit on a Saturday, expecting a reply in a week or two. Surprise! At 11:38 a.m. on Tuesday, I received a personal email from Mike Deluca at Raymarine, telling me he had replaced the LCD module for less than the originally quoted price, had made sure the software was updated, and we should have our display by the end of the week. It arrived Friday a.m. It is now installed and working like new.
Great personal service from a big, well-known company!