Where Credit is Due March 2013 Issue

Where Credit is Due: March 2013


I purchased a Winchrite machine for my sailboat three years ago and used it for a year. The machine was working OK but not great, and I was puzzled as to why it wasn't as strong as it was when it was new.  I called Winchrite (www.sailology.com), and they said to send the unit back. Instead of repairing my Winchrite, they sent me a brand-new one. I couldn't believe it. This is what an American company does. No wonder they have a great product and great company.
I used my new Winchrite all this last summer, and it worked smoothly. Their product is the best, and I would recommend it to anyone who wants to take the work out of winching halyards.

William D. Kerr

Winthrop, Mass. 

Next: Egginton Bros.

Comments (1)

I would like to express KUDOS to the GOPRO Company--Especially Adam C and Stephen E. In January 2013, I purchased a brand new GOPRO HERO3 HD Camera with mounts for sailing. I am using the camera for professional purposes while sailing. I installed the mounts and all the equipment on my sailboat for the first days trials to get used to using the camera. While I was sailing in light wind on the Delaware River, the entire assembly, along with the camera decided to swim to the bottom of the river--the mount failed. I contacted GOPROto express my disappointment. The GOPRO team immediatly sent me replacement equipment--ALL BRAND NEW. It has been YEARS since I have experienced such superb customer service from a company! Thank you GOPRO.

Captain Andrew Seligman
USCG Licensed Master
ASA Sailing Instructor

Posted by: YamSailor | April 18, 2013 7:53 AM    Report this comment

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