Where Credit is Due March 2013 Issue

Where Credit is Due: March 2013

Egginton Bros.

I am in the middle of a complete refit of a 1978 CSY 44. A while back, I purchased four bronze portholes from New Found Metals (www.newfoundmetals.com). Recently, I had ordered three more custom portholes from NFM. Because of a miscommunication, they arrived at the boat in stainless rather than bronze. I called Terry at NFM, who said she would check with the owner and get back to me. The very next day, she called and said to return them and she would re-order the bronze at no charge. The bronze ports arrived as she said. New Found Metals has great service and great products as well.  

Capt. Mike Zofchak

CSY 44

Sandusky, Ohio

 

Winchrite

I purchased a Winchrite machine for my sailboat three years ago and used it for a year. The machine was working OK but not great, and I was puzzled as to why it wasn't as strong as it was when it was new.  I called Winchrite (www.sailology.com), and they said to send the unit back. Instead of repairing my Winchrite, they sent me a brand-new one. I couldn't believe it. This is what an American company does. No wonder they have a great product and great company.
I used my new Winchrite all this last summer, and it worked smoothly. Their product is the best, and I would recommend it to anyone who wants to take the work out of winching halyards.

William D. Kerr

Winthrop, Mass. 

Egginton Bros.

About five years ago, I purchased a high-quality, stainless-steel sailing knife directly from Egginton Bros. Ltd. in the UK (www.eggintongroup.co.uk). The knife performed fine over the years until my son over zealously used the marlin spike. As a result, the spike’s pivot had splayed, and the spike was then loose. I returned the knife to Egginton and received it back two weeks later, cleaned, lubricated, repaired, and re-riveted without cost.

Carl de Stefanis

White Plains, N.Y.

Comments (1)

I would like to express KUDOS to the GOPRO Company--Especially Adam C and Stephen E. In January 2013, I purchased a brand new GOPRO HERO3 HD Camera with mounts for sailing. I am using the camera for professional purposes while sailing. I installed the mounts and all the equipment on my sailboat for the first days trials to get used to using the camera. While I was sailing in light wind on the Delaware River, the entire assembly, along with the camera decided to swim to the bottom of the river--the mount failed. I contacted GOPROto express my disappointment. The GOPRO team immediatly sent me replacement equipment--ALL BRAND NEW. It has been YEARS since I have experienced such superb customer service from a company! Thank you GOPRO.

Captain Andrew Seligman
USCG Licensed Master
ASA Sailing Instructor

Posted by: YamSailor | April 18, 2013 7:53 AM    Report this comment

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