Where Credit Is Due: May 2013
Hella and PacWest
While replacing all of the halogen bulbs on my boat with LED bulbs, I accidentally broke the plastic lens of one of the fixtures that fits flush into my salon ceiling. Beneteau no longer stocks replacement parts, and the glass and plastic fabricators I went to could not duplicate one thin enough to fit the fixture.
I finally tracked down the manufacturer, Hella Lights (www.hellausa.com), who put me in touch with their West Coast rep, Jess Nelson of PacWest. Jess knew immediately what I needed, but he wasn’t sure he could locate the discontinued item. He kept at it, and a few weeks later, a UPS parcel arrived, containing three complete overhead-light replacements, at no charge!
This is outstanding customer service by Jess Nelson, PacWest, and Hella Lights.
Rondo, Beneteau 423
Marina del Rey, Calif.