Where Credit is Due May 2013 Issue

Where Credit Is Due: May 2013

US Spars

Photo courtesy of Steven Fink

Reader Steven Fink wrote in with kudos for Hella Lights and PacWest, who hunted down a discontinued cabin light fixture (at left) for him.

While replacing all of the halogen bulbs on my boat with LED bulbs, I accidentally broke the plastic lens of one of the fixtures that fits flush into my salon ceiling. Beneteau no longer stocks replacement parts, and the glass and plastic fabricators I went to could not duplicate one thin enough to fit the fixture.

I finally tracked down the manufacturer, Hella Lights (www.hellausa.com), who put me in touch with their West Coast rep, Jess Nelson of PacWest. Jess knew immediately what I needed, but he wasn’t sure he could locate the discontinued item. He kept at it, and a few weeks later, a UPS parcel arrived, containing three complete overhead-light replacements, at no charge!

This is outstanding customer service by Jess Nelson, PacWest, and Hella Lights.

Steven Fink

Rondo, Beneteau 423

Marina del Rey, Calif.

Galleyware

I recently received a set of Galleyware (www.galleyware.com) nonskid dinnerware as a retirement present from my family, in preparation for my moving aboard. The set is fantastic—great pattern, great color—but unfortunately, the bowls were missing their nonskid O-rings. I contacted Galleyware, explained the situation and advised them that I had no paperwork, having received the set as a gift. Their immediate response was, “What’s your name and address? We’ll send you a replacement set.”

I highly commend Galleyware for its customer support.

Ned Walsh

Via email

Edson

Our 1986 11m S-2 sailboat has long had a traditional-style Edson teak cupholder at the helm. Unfortunately, Edson no longer sells the style (www.edsonmarine.com), which was replaced by a stainless-steel/teak holder that’s a bit too Euro looking for the S-2. I called Edson with the hope that the old style might still be available, but no such luck. However, Edson’s Bill Keene checked around and came up with a display model still mounted to a boat show display. Through Bill’s kind effort, the holder arrived within the week at no charge. A little TLC to renew the finish, and we will again have just the place for our beverages.

Edson’s quality is, of course, legendary; no less so is its customer service! A big thank you to Edson and Bill Keene.

Tom Magill

Joint Tenants, 1986 S-2

Lake Michigan

Metz

I recently purchased a Metz Manta 6 VHF antenna that came with the wrong connector. I emailed Metz (www.metzcommunication.com), and the owner promptly responded, asking for my mailing address. He then sent me both a long and short version of the correct connector and two extra O-rings. I expected the connector to be replaced for free but sending me the alternative size in case I needed it, and the extra O-rings—and it all happening instantly—was much appreciated. These U.S.-made antennas are excellent!

Michael Ettlinger

Reckless Abandon III, Seafarer 30

Silver Spring, Md.

Gill North America

Two years ago, I received a Gill Race jacket for my birthday. After two years, it had suffered decomposition of the inner liner, to the point that my girlfriend, who had purchased it, was sadly disappointed by its durability. I sent it in to Gill (www.gillna.com), and they asked whether I had used any harsh chemicals to clean the jacket. I had not, and its deterioration was a puzzle. It was determined that the batch run of my product had some issues in it, which were resolved in future runs.

Gill informed me that the jacket had a limited lifetime warranty, and that they would be providing me a replacement for free.

It is really nice to find a company that stands behind its products and warranties in today’s world. It definitely made me consider Gill products over any other, due to the satisfaction they have provided me.

Grant Vetters

Via email

US Spars

The 1996 Beneteau 281 I bought about four years ago came with a Z-Spars genoa furler. The top part of the furler (the cap) had been broken at some point, and about a third of it was missing. In addition to potentially fouling the furling line, the broken cap did not look ship-shape. I recently contacted the distributor, U.S. Spars in Gainesville, Fla., and told them that I wanted to replace the broken cap. They said that the cap is now metal and that the new model would probably work for me. They sent me a new one for just $20.

I consider that a bargain for a roller-furler part. I appreciated their help and willingness to send me the updated part. While the new cap does work well, installing it required a major disassembly of the furler and forestay by an expert rigger—and that didn’t cost me just $20.

 

Andy Schneider

Sheet Music, Beneteau Oceanis 281

Oriental, N.C.

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