Where Credit is Due: March 2011
In an effort to give credit where credit is due, I want to give a well deserved pat on the back.
Following the recommendations of the Practical Sailor test of cabin fans (April 2008 and October 2010), I installed two
Caframo Sirocco fans in my boat. They both failed due to defective switches. I called Caframo (www.caframo.com) in Canada, There had apparently been a number of fans that had the problem. Within a week, I received two new fans. Great company, great staff, outstanding service!
A compliment for Power Film (www.powerfilmsolar.com), a solar charging products company out of Ames, Iowa. I purchased a “rollable” solar charger four years a go. It worked perfectly for three years, keeping the 12-volt battery on my Catalina 22 charged. In 2010, it didn’t. I sent it back to Power Film, and they replaced it for free with a new and better model. This company stands behind its product!
They explained how the rolling was the problem, and how the new design eliminates the rolling. A great company, with a great product.
I just bought a used Zodiac Zoom that was about a year old, and it didn’t have any manuals with it. After getting on the Internet to find one, I finally gave up and e-mailed Zodiac (www.zodiacmarineusa.com). Within 12 hours, I had an e-mail sent to me with a full factory manual attached, at no charge. Great follow-up factory service on a used product!