Where Credit is Due
October 2013 Issue
Where Credit is Due: October 2013
I recently ordered a Golight Inc. remote-control spotlight from a large dealer in the U.S. The light unfortunately was dead on arrivalóI believe because of the dealerís poor packaging. Because the light had to be shipped to a freight forwarder, and then shipped again to me, along with customs duty, it would have cost me more to return the light than to just buy a new one. I sent a rather pointed letter to the dealer and copied Golight, the maker. Immediately, I received a reply from Kim Comer at Golight (www.golight.com), and after a few clarifying questions, she offered to send a replacement to me at no charge. When I received the new light, it was packed perfectly by Golight. Itís great to see a company stand by its products like this.
Confetti, Mason 54
Tortola, British Virgin Islands