Where Credit is Due: October 2013
Bushnell Repair Depot
I recently took in two pairs of almost-40-year-old binoculars, which have a lifetime warranty, to the Bushnell Repair Depot in Richmond Hill, Ontario (www.bushnell.com). Both were obsolete models for which parts are no longer available. One needed a new cover plate for the focusing lever; the other had a worn out diopter adjustment. Technician Al Belli fashioned a custom-fitted cover (and a spare) for the 8 x 40s while I waited, and because the diopter adjustment was not repairable, he replaced the second pair (7 x 35s) with a comparable new model.
The replacement unit, however, was not up to par for marine use, and Operations Manager Steve Ward arranged for an upgrade the next day. Team leader Richard Ballak handled negotiations for the replacement with patience, professionalism, and good humor. I left with a brand new pair of waterproof marine binoculars.
Given that both sets were obsolete, entry-level units, the Repair Depot folks went above and beyond to satisfy my needs. Bushnell’s lifetime warranty service is outstanding.
Halman Horizon 27
Lake Simcoe, Ontario