Where Credit Is Due: February 2014
I recently sent my six-year-old Gill Coastal Racer jacket back to Gill (www.gillna.com) for repair of the waterproof zipper. The bottom of the zipper had become distorted, making it impossible to zip. Gill promptly informed me that my model was no longer in production, so they did not have the part to fix it. Instead, they sent me, for free, a brand-new Keelboat Racing jacket even more technically advanced than the one I had sent them. This was beyond my expectations.