Where Credit is Due
August 2014 Issue
Where Credit Is Due: August 2014
The bolt in the handle on my Shurhold buffing machine vibrated out and fell overboard in 16 feet of water—most likely because I had not tightened it sufficiently. I called Shurhold (www.shurhold.com) to purchase a replacement bolt. When I asked what I owed them, I was told not to worry about it, and I received two replacement bolts and the tool for their replacement, even though I admitted responsibility for the problem. In short, I am impressed with Shurhold’s customer service!
William Van Wagoner