Where Credit Is Due: September 2014
While cruising up in a remote part of Labrador, I had a B&G autopilot failure. I called Jake Marantz at the B&G service center (www.bandg-service.com) on my Sat phone, and over about an hour and a couple calls, he helped me diagnose the problem and fix it. He was tremendously helpful and obviously knowledgeable.
About a decade ago, we were in the middle of the Tasman Sea when the fluxgate failed. I then called someone at B&G; they similarly were extremely helpful, and we got the problem fixed. (It required installing and calibrating a spare fluxgate compass I had.) This sort of service is a tremendous asset for B&G. I am close to needing to replace the whole onboard instrument and autopilot system (1998 vintage), and this service capability will be important in my purchase decision.
Hawk, 47-foot Van de Stadt sloop
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