Where Credit is Due September 2014 Issue

Where Credit Is Due: September 2014

B&G Electronics

PS subscriber and contributing writer Evans Starzinger sent in kudos for B&G. Here, his boat, Hawk, is moored off Calata Brecknock, Chile.

While cruising up in a remote part of Labrador, I had a B&G autopilot failure. I called Jake Marantz at the B&G service center (www.bandg-service.com) on my Sat phone, and over about an hour and a couple calls, he helped me diagnose the problem and fix it. He was tremendously helpful and obviously knowledgeable.

About a decade ago, we were in the middle of the Tasman Sea when the fluxgate failed. I then called someone at B&G; they similarly were extremely helpful, and we got the problem fixed. (It required installing and calibrating a spare fluxgate compass I had.) This sort of service is a tremendous asset for B&G. I am close to needing to replace the whole onboard instrument and autopilot system (1998 vintage), and this service capability will be important in my purchase decision.

Evans Starzinger
Hawk, 47-foot Van de Stadt sloop
Cruising Labrador

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