Where Credit is Due: July 2011

Whale PumpsGalley MaidRigging OnlyStandard HorizonTilley HatSuunto

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Where Credit is Due: July 2011

In regard to the article in the April 2011 issue on a shower solution from Whale Pumps (www.whalepumps.com): I have been looking for a solution to dispensing with galley waste, which I have been accomplishing with considerable frustration using a shower sump/pump that frequently fails and overflows gray water into the bilge. Upon reading the article, I discovered that Whale has two new pumps: the Gulley IC, which is exclusively designed for a shower, and a Galley IC, which is designed for galley sink waste and simultaneously an additional sink or shower drain.

I bought and (easily) installed the Galley IC; it has solved my galley waste issues. I could not be more pleased with this product and solution. Congratulations to Gulley for developing this product and to Practical Sailor for publishing the article.

Bob Davis
Nirvana, 1973 custom Irwin sloop
Marina Del Rey, Calif.

I have a Galley Maid two-burner propane oven/stove combo on my 12-year old boat. I needed replacement knobs, but it was hard to find current contact info for Galley Maid online (www.galleymaid.com). I finally was able to talk to a second-party vendor, and a few days later, replacement knobs showed up in my mailbox, direct from Galley Maid, at no charge. They fit perfectly! Thanks Galley Maid!

Brian Black
Via email

I purchased new standing rigging from Rigging Only (www.riggingonly.com) in Fairhaven, Mass. Because I did not want to send the old rigging in, I measured the lengths and called them in.

When they arrived, I checked a short shroud and found it to match the old one, but when I re-rigged, the long shrouds were not long enough. I called Rigging Only and reported that the shrouds had been cut short. With no argument, they said they would fix them.

It later became clear that although I had made every effort to be accurate, my original numbers were short because of not stretching the wire enough. But Rigging Only never once acted in any way except to make sure that I was satisfied. The quality of their product and service is A+ in my book, and they will always get my business in the future, though I will send the old rigging in from now on!

Tim DerryChiquita, 1978 Cape Dory Typhoon
Mariah, 1965 Pearson Ariel
Potter Valley, Calif.

In the “Where Credit is Due” of the September 2010 issue, there was a letter from John Matheson, praising the service of Standard Horizon (www.standardhorizon.com) and in particular the service of Tim Johnson of Standard Horizon. This is not the first time I’ve seen Mr. Johnson’s name in this column. I, myself, have had some questions about Standard Horizon products and have dealt with Mr. Johnson. I could not have received better service. A good company depends on great people, and I’d like to put in a word here for Tim Johnson of Standard Horizon.

Emanuel Laufer
Ceol Mor, C&C 34
Halifax, Nova Scotia, Canada

I’ve used a Tilley Hat (www.tilley.com) for many years, cruising the California coast. It served me very well until the rim started to fray. I think the reason it deteriorated around the rim is because the manufacturer had inserted a thin plastic line to stiffen the rim.

Tilley Hats are guaranteed for life not to wear out, so I decided to send it to the company—not expecting a replacement—to show where it had deteriorated in the hope that they could improve on a wonderful hat.

To my surprise they immediately sent a new hat as a replacement, with no questions asked. (I noticed that they had removed the thin plastic line around the rim.) This a company that honors what it claims.

Paul Sabella
Via email

When we bought our boat, its Suunto (www.suunto.com) compass had a cracked dome and an air bubble in the liquid. The damage was clearly caused by some kind of impact, and the compass was a five-year-old original. I called the distributor for repair, but instead of fixing the compass, they sent me a brand new one free of charge.

Three years down the line, an air bubble appeared in the replacement compass, this time without any apparent damage. I emailed the new distributor, Tacktick in the UK, asking what liquid to add. I received a response within 10 minutes requesting a photo of the bubble and of the back of the compass. After emailing the requested photo, I got a message that a new compass was being shipped. The whole procedure took less than half an hour, and the brand new Suunto arrived about a week later. It is clear Suunto really stands behind its product.

A Groenestein
Seadaddler, Hunter 290
Montreal

Darrell Nicholson
Practical Sailor has been independently testing and reporting on sailboats and sailing gear for more than 50 years. Supported entirely by subscribers, Practical Sailor accepts no advertising. Its independent tests are carried out by experienced sailors and marine industry professionals dedicated to providing objective evaluation and reporting about boats, gear, and the skills required to cross oceans. Practical Sailor is edited by Darrell Nicholson, a long-time liveaboard sailor and trans-Pacific cruiser who has been director of Belvoir Media Group's marine division since 2005. He holds a U.S. Coast Guard 100-ton Master license, has logged tens of thousands of miles in three oceans, and has skippered everything from pilot boats to day charter cats. His weekly blog Inside Practical Sailor offers an inside look at current research and gear tests at Practical Sailor, while his award-winning column,"Rhumb Lines," tracks boating trends and reflects upon the sailing life. He sails a Sparkman & Stephens-designed Yankee 30 out of St. Petersburg, Florida. You can reach him by email at practicalsailor@belvoir.com.