Where Credit is Due
July 2011 Issue
Where Credit is Due: July 2011
When we bought our boat, its Suunto (www.suunto.com) compass had a cracked dome and an air bubble in the liquid. The damage was clearly caused by some kind of impact, and the compass was a five-year-old original. I called the distributor for repair, but instead of fixing the compass, they sent me a brand new one free of charge.
Three years down the line, an air bubble appeared in the replacement compass, this time without any apparent damage. I emailed the new distributor, Tacktick in the UK, asking what liquid to add. I received a response within 10 minutes requesting a photo of the bubble and of the back of the compass. After emailing the requested photo, I got a message that a new compass was being shipped. The whole procedure took less than half an hour, and the brand new Suunto arrived about a week later. It is clear Suunto really stands behind its product.
Seadaddler, Hunter 290