Mailport: July 2011
Has anyone raised issues concerning poor warranty support from ICP Solar Technologies (www.icpsolar.com) and their Pro-Kit solar panels? I have a defective model SE-1200 rigid 15W panel that they admitted is bad and covered by the warranty, but they have been unable to replace it. My initial complaint was sent to them on May 18, 2010. I get plenty of promises, but no results. The last communication I received from them was Aug. 12, 2010.
Practical Sailor tried to contact ICP Solar regarding your problem, to no avail. We sent multiple emails and made several phone calls to customer service but never got a response. As of presstime, none of the emails nor phone numbers on the company’s website are operational. We would advise readers to steer clear of the ICP panels, unless you can find used ones with a known track record at a bargain price.
Next: Thanks PS