Where Credit is Due: September 2011

Taylor Made

Our Island Packet 370 came dealer-equipped in 2004 with a pair of Taylor Made 10- by 26-inch Big B inflatable fenders (www.taylormadeproducts.com). One of these began to have a slow leak this year, and I was looking to replace it. While pricing a replacement at a marine supplier, I read the Taylor “lifetime” warranty and felt our leaking fender should qualify. I submitted an online request for a “return authorization,” which arrived shortly via email. I boxed my old fender and sent it off—with limited expectations. To my delight, Taylor Made indeed stands behind its products; a new fender arrived by FedEx within 10 days.

Harry Burns
Two for the Roads, Island Packet 370
Smithfield, Va.

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