Where Credit is Due September 2011 Issue

Where Credit is Due: September 2011


A few years ago, I contacted Edson Marine (www.edsonmarine.com) about a replacement boot for the steering arm on my semicustom boat. When I told them the boat type, they asked for the hull number, which surprised me. While still on the phone, they pulled up a parts list for my boat and informed me that my steering boot was not an Edson part, and offered to send me the Edson parts list for my boat for future reference. They were incredibly helpful and proactive.

Earlier this week, I called to order a replacement plastic clip for my cockpit table and inquired about replacing the plastic clip on my Edson Wheel Storage Device. After taking my name and address, Ken Martin, Edson customer service, informed me that he was sending these parts along at no charge. I received them a day and a half later. Edson makes bulletproof gear, and they are there to support you well after the sale.

Fred Allard
Via email

Next: Garhauer

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