Where Credit is Due November 2011 Issue

Where Credit is Due: November 2011

Standard Horizon

Kudos to Standard Horizon (www.standardhorizon.com) for replacing the cracked body of my HX850S handheld VHF. Even though the radio was broken while packed in my luggage on a return flight from the BVI, Standard Horizon fixed it free of charge! It’s a great radio that deserves the PS Best Buy pick!

Ryan Yost
Via email

Defender Industries

Shortly before our Lake Michigan cruise, I ordered a Den Haan oil lantern from Defender Industries (www.defender.com) with a note attached stating that if they couldn’t guarantee I would receive it before my departure, to cancel my order. The lamp arrived in an impressively short time, but with a broken chimney. I emailed Defender on a weekend and received a reply the next day; their power was out due to a recent hurricane, but they would see what they could do. A new lamp arrived before my departure date! What great service in spite of a natural disaster!

Steve McBride
Via email

Weems & Plath

Weems & Plath of Annapolis (www.weems-plath.com) deserve recognition for recent excellent service. I dropped my years-old Catalina ships clock from the deck to the ground, knocking the sweep second hand right off. I called W&P, told them I had abused their product and needed service. I was told to fill in the downloadable service form from their website, send it to them with the clock, and the lifetime warranty would cover the repair. I boxed the clock up, sent it in, and received it back in about a week, postage paid. Nice, easy, fast.

Roy Jacobowitz
Via email

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