Ideal Windlass
Our 20-year-old Ideal windlass seemed a bit wimpy last fall, so we pulled it and took it back to the Ideal (www.idealwindlass.com) factory in Rhode Island for a rebuild. What a place! It looks like a set for a Charles Dickens movie. However, the work is great, and the windlass now seems to work as good as when it was new. The work was on time, and the cost was about a 10th of the price of a new one.
Garry and Leslie Schneider
Via email
Marinco
Prior to cruising to the Bahamas last fall, I purchased a Marinco EEL power cord (see PS August 2012 online) from a local boating supply store. Recently, the exterior cover separated from the end plug, exposing the underlying insulation. I contacted Marinco (www.marinco.com), and they immediately replaced the power cord at zero expense to me. Great service!
Andy Sonis
Sowwanin, Sabre 456
Manchester, Mass.
