Where Credit is Due

0

J/105 Doctor Jazz

Gill North America

Id like to offer kudos to Becky in the customer service department at Gill North America (www.gillna.com). I sent Gill a note that my Gill foul-weather gear (see PS, February and March 2015 online) was no longer shedding water the way that it should. Customer service instructed me to send in my gear, and after testing it, they sent a replacement; no further questions asked. This is a great company, and now, Ill be a Gill customer for life!

Art Topilow
Doctor Jazz, J/105
Atlantic Highlands, N.J.


Hart Systems

I removed a Tank Tender tank-monitoring system from one boat to install it aboard a larger boat with deeper tanks. This meant the tubes from the tank-penetration fittings were too short. After emailing Hart Systems (www.thetanktender.com) about the problem, Hart Systems Lisa Rush called me and offered to send six new immersion tubes when I only asked for four. There was no charge, except for shipping. Many thanks to Hart Systems and Lisa Rush!

Hal Thesen
Bellingham, Wash.


Raritan Engineering

I would like to thank the folks at Raritan Engineering (www.raritaneng.com)-and specifically thank Jerry in the Fort Lauderdale office-for going above and beyond the call of duty in their customer support. We are currently anchored in George Town, Exumas, and the motor on our Raritan Elegance electric toilet (see PS, February 2011 online) quit. After discussing the problem with Jerry, he contacted Raritans New Jersey office and arranged to have a new motor shipped to us in the Exumas, via FedEx. Note that this was the Friday afternoon leading into Presidents Day weekend in the U.S. The motor was shipped the same day, arrived in Nassau by Monday, and made it to us in George Town by Wednesday. We installed it, and it worked perfectly. I can’t tell you how relieved we were (pun intended)! Thanks again, Jerry and Raritan Engineering!

Carl And Karin Dickisson
Gotta Jibboo, Island Packet 380
George Town, Exumas

Darrell Nicholson
Practical Sailor has been independently testing and reporting on sailboats and sailing gear for more than 50 years. Supported entirely by subscribers, Practical Sailor accepts no advertising. Its independent tests are carried out by experienced sailors and marine industry professionals dedicated to providing objective evaluation and reporting about boats, gear, and the skills required to cross oceans. Practical Sailor is edited by Darrell Nicholson, a long-time liveaboard sailor and trans-Pacific cruiser who has been director of Belvoir Media Group's marine division since 2005. He holds a U.S. Coast Guard 100-ton Master license, has logged tens of thousands of miles in three oceans, and has skippered everything from pilot boats to day charter cats. His weekly blog Inside Practical Sailor offers an inside look at current research and gear tests at Practical Sailor, while his award-winning column,"Rhumb Lines," tracks boating trends and reflects upon the sailing life. He sails a Sparkman & Stephens-designed Yankee 30 out of St. Petersburg, Florida. You can reach him by email at practicalsailor@belvoir.com.