Gill North America
Id like to offer kudos to Becky in the customer service department at Gill North America (www.gillna.com). I sent Gill a note that my Gill foul-weather gear (see PS, February and March 2015 online) was no longer shedding water the way that it should. Customer service instructed me to send in my gear, and after testing it, they sent a replacement; no further questions asked. This is a great company, and now, Ill be a Gill customer for life!
Doctor Jazz, J/105
Atlantic Highlands, N.J.
I removed a Tank Tender tank-monitoring system from one boat to install it aboard a larger boat with deeper tanks. This meant the tubes from the tank-penetration fittings were too short. After emailing Hart Systems (www.thetanktender.com) about the problem, Hart Systems Lisa Rush called me and offered to send six new immersion tubes when I only asked for four. There was no charge, except for shipping. Many thanks to Hart Systems and Lisa Rush!
I would like to thank the folks at Raritan Engineering (www.raritaneng.com)-and specifically thank Jerry in the Fort Lauderdale office-for going above and beyond the call of duty in their customer support. We are currently anchored in George Town, Exumas, and the motor on our Raritan Elegance electric toilet (see PS, February 2011 online) quit. After discussing the problem with Jerry, he contacted Raritans New Jersey office and arranged to have a new motor shipped to us in the Exumas, via FedEx. Note that this was the Friday afternoon leading into Presidents Day weekend in the U.S. The motor was shipped the same day, arrived in Nassau by Monday, and made it to us in George Town by Wednesday. We installed it, and it worked perfectly. I can’t tell you how relieved we were (pun intended)! Thanks again, Jerry and Raritan Engineering!
Carl And Karin Dickisson
Gotta Jibboo, Island Packet 380
George Town, Exumas