Where Credit is Due: June 2012

Accurate Metalworks MarineSeldèn

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In 2008, Accurate Metalworks Marine of Palm Beach Gardens, Fla., fabricated a replacement muffler in 316 stainless-steel for my 1991 Pearson 38. As the old muffler showed signs of electrolytic action, they advised me to bond the muffler into the boat’s grounding system. I bonded it directly to the cutlass bearing strut. In less than four years, the electrolysis was worse than before, requiring yet another new muffler.

Even though the muffler was not covered by a written warranty, Accurate Metalworks Marine offered to cover 50 percent of the cost of a fiberglass replacement. Considering that Accurate’s workmanship and materials were not at fault, and that I had almost four years of service from their product, I found their offer to be a true mark of outstanding customer service. Hats off to Accurate Metalworks Marine.

Raymond Tollman

Via email

When I purchased my boat in 2003, I upgraded to a Seldèn roller furling main and jib Furlex 300S. Since my boat is designed as a fractional rig, a forestay attachment installed within the mast was required. This year, a recall on the forestay attachment (part no 517-914) was initiated. (See the May 2012 issue’s “Product Updates” for more information on the recall.) Seldèn Mast’s Tom Sharkey forwarded the warranty kit to my local Seldèn representative, and they replaced the part with a new forestay attachment. The work required two men for at least four hours of work.

Seldèn (www.seldenmast.com) needs to be complimented on their commitment to customer safety and company reputation. Even though I race and cruise my boat, the original part was in excellent condition without any indication of impending failure, however it was replaced.

I strongly recommend the company and their products.

 

Richard Dwyer

Tenacious, Hunter 426

North Palm Beach, Fla.

Practical Sailor has been independently testing and reporting on marine products for serious sailors for more than 45 years. Supported entirely by subscribers, Practical Sailor accepts no advertising or any form of compensation from manufacturers whose products we test. Testing is carried out by a team of experts from a wide range of fields including marine electronics, marine safety, marine surveying, sailboat rigging, sailmaking, engineering, ocean sailing, sailboat racing, and sailboat construction and design. This diversity of expertise allows us to carry out in-depth, objective evaluation of virtually every product available to serious sailors. Practical Sailor is edited by Darrell Nicholson, a long-time liveaboard sailor and trans-Pacific cruiser with more than three decades of experience as a marine writer, photographer, boat captain, and product tester. Before taking on the editor’s position at Practical Sailor, Darrell was the editor of Offshore magazine, a boating-lifestyle magazine serving the New England area. Darrell has won multiple awards from Boating Writer’s International, including the Monk Farnham award for editorial excellence. He holds a U.S. Coast Guard 100-ton Master license and has worked as a harbor pilot and skippered a variety of commercial charter boats.

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