Where Credit is Due: May 2011

Rigging OnlyBoatU.S. InsuranceMaui JimColumbia Basin Knot Co.Marinco

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Nonsuch 30

225

We own a 1985 Nonsuch 30 whose lifelines were overdue for replacement. So we took the old lines to the Strictly Sail Chicago show and left them with the friendly folks from Rigging Only (www.riggingonly.com) so they could make replacements. The new lines were shipped less than a week after the show ended! What’s more, when we installed them, we discovered a problem with one of the gates. We had always had trouble opening it when the old lines were under tension, and a careful measurement revealed that the original lines were made incorrectly! We sent back the portion that didn’t fit along with better measurements and received a perfectly fitting replacement in equally quick time at no extra charge! So now we have “better than new” lifelines, and Rigging Only has our undying praise and support.

Carol Faber
Cattitude, Nonsuch 30
Grand Rapids, Mich.

Nonsuch 30

225

My boat, Sweet Dreams, is docked in the upper section of the Santa Cruz Harbor—the part that was most impacted by the recent tsunami that sunk more than a dozen boats and damaged hundreds of others. To my amazement, a representative from BoatU.S. Marine Insurance Co. (www.boatus.com/Insurance) called me within several hours of the impact to be sure I had their claims phone number should my boat sustain any damage. While I have not needed to file a claim, it makes me feel pretty darn good that my boat insurance company is proactive and does not retreat in the face of adversity.

Mike Chamberlain
Sweet Dreams, Cal 34-3
Santa Cruz, Calif.

Credit is definitely due to Maui Jim Sunglasses (www.mauijim.com) for terrific service. My temple piece on my really old, discontinued MJ 178 (Voyager) sunglasses came apart from the hinge. I sent the glasses back to Maui Jim for repair, and they were returned within one week as good as new. Plus they included a new really cool case. Did they charge for the repair? No, they only charged $10 for handling and return shipping—pretty reasonable.

Ferman Wardell
Wind-Borne, 1985 Hunter 28.5
Lake Norman, N.C.

I bought some line from Columbia Basin Knot Co. (www.cbknot.com) on eBay. They shipped it right away, then emailed to say they were out of stock and would be glad to either refund my money or send me more than I ordered of a similar product. I let them know I had received the line, and they insisted on giving me whatever line I wanted in return for being an honest customer! They would not take no for an answer, and a few months later, when I needed new jib sheets, they sent me the line for free! You won’t find friendlier or more helpful people!

Randall Cohen
Via e-mail

I had a Nicro Day/Night plus ventilation system (www.marinco.com) on my Catalina 27. It was about a year old when it crapped out. No power at all, not even with the sun shining. Big props to Nicro are due: Even without a proof of purchase (or even any real idea of a date of purchase), they sent me a brand spankin’ new one.

Nathaniel Montague
Relative Wind, Catalina 27
Las Vegas, Nev.

Darrell Nicholson, editor of Practical Sailor, grew up boating on Miami’s Biscayne Bay on everything from prams to Morgan ketches. Two years out of Emory University, after a brief stint as a sportswriter, he set out from Miami aboard a 60-year-old wooden William Atkin ketch named Tosca. For 10 years, he and writer-photographer Theresa Gibbons explored the Caribbean, crossed the Pacific, and cruised Southeast Asia aboard Tosca, working along the way as journalists and documenting their adventures for various travel and sailing publications, including Cruising World, Sail, Sailing, Cruising Helmsman, and Sailing World. Upon his return to land life, Darrell became the associate editor, then senior editor at Cruising World magazine, where he worked for five years. Before taking on the editor’s position at Practical Sailor, Darrell was the editor of Offshore magazine, a boating-lifestyle magazine serving the New England area. Darrell has won multiple awards from Boating Writer’s International, including the Monk Farnham award for editorial excellence. He holds a U.S. Coast Guard 100-ton Master license and has worked as a harbor pilot and skippered a variety of commercial charter boats.

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