Where Credit is Due: January 2012

ShurfloRonstanKeen Footwear

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I want to acknowledge the outstanding warranty support from Shurflo (www.shurflo.com) regarding my 2-year-old Shurflo Extreme Series 5.7 Smart Sensor pump, which failed. Shurflo’s customer service was helpful and had a new pump in my hands in one week. It is a pleasure to encounter manufacturers who stand up to their claims and back up their products.

Mark Lenci
Sunflower, Benetau Oceanis 523
E. Greenwich Bay, R.I.

I bought a large, Ronstan snatch-block (www.ronstan.com) five years ago and used it no more than about two days a year. I noticed a hairline corrosion crack at the hinge of the snap-shackle. So I took it to the Annapolis Boat Show and showed it to the guys in the Ronstan booth, expecting them to dismiss my out-of-warranty claim. Instead, they said some older blocks had exhibited the same problem, and they mailed me a brand new ($200-plus) snatch-block! Any company with that much integrity deserves our continued business.

Peter Aziz
Herringbone, 1980 Cal-39

Beneteau361

Photo courtesy of Matt Kling

I have owned six pairs of Keen boat shoes over the years with no issues. I recently purchased a new pair of Keen sandals (www.keenfootwear.com), and within a few months, the rubber split near a seam. I contacted Keen to see what my options were and got an email right away pointing me to the warranty page on their website. I filled out the online form, uploaded a few photos of the sandal, and within 24 hours, my claim was approved. I was given a code for a $100 credit at the Keen online store. I did not have to produce a receipt or ship the sandals to Keen. Talk about great service! I’m a Keen customer for life!

Matt Kling
Luftig, Beneteau 361
Seattle, Wash.

Practical Sailor has been independently testing and reporting on marine products for serious sailors for more than 45 years. Supported entirely by subscribers, Practical Sailor accepts no advertising or any form of compensation from manufacturers whose products we test. Testing is carried out by a team of experts from a wide range of fields including marine electronics, marine safety, marine surveying, sailboat rigging, sailmaking, engineering, ocean sailing, sailboat racing, and sailboat construction and design. This diversity of expertise allows us to carry out in-depth, objective evaluation of virtually every product available to serious sailors. Practical Sailor is edited by Darrell Nicholson, a long-time liveaboard sailor and trans-Pacific cruiser with more than three decades of experience as a marine writer, photographer, boat captain, and product tester. Before taking on the editor’s position at Practical Sailor, Darrell was the editor of Offshore magazine, a boating-lifestyle magazine serving the New England area. Darrell has won multiple awards from Boating Writer’s International, including the Monk Farnham award for editorial excellence. He holds a U.S. Coast Guard 100-ton Master license and has worked as a harbor pilot and skippered a variety of commercial charter boats.

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