Where Credit Is Due: May 2013

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OGM / MISEA

Two years ago, I replaced my incandescent stern light with a waterproof, sealed LED unit from OGM (www.miseagroup.com). This winter, while the boat was on the hard, I noticed that the seal had failed and drops of water fogged the lens. Although the LED continued to work, I was concerned that the moisture would reduce the visibility, or that the light would fail when I needed it most.

Where Credit Is Due: May 2013

Photo courtesy of Larry Brown

The vendor from whom I purchased it refused to replace it, citing the length of time since purchase. However, I contacted David Horst in the customer service department at OGMs parent company, the MISEA Group in Baltimore, Md. He asked me to return the light, and then immediately replaced it. It was less than a week from removal to replacement on my boat. I was pleasantly surprised at how willingly OGM stood behind its product.

Larry Brown
Idyll Ours, 2008 Gemini 105Mc
Chesapeake Beach, Md.

GoPro

I would like to express kudos to GoPro (www.gopro.com), especially Adam C. and Stephen E. In January, I purchased a brand new GoPro Hero3 HD camera with mounts. (I am using the camera for professional purposes while sailing.) I installed the mounts and equipment on my sailboat for the first days trials, to get used to using the camera. While I was sailing in light wind on the Delaware River, the entire assembly, along with the camera, decided to swim to the bottom of the river; the mount failed. I contacted GoPro to express my disappointment, and the GoPro team immediately sent me replacement equipment-all brand new. It has been years since I have experienced such superb customer service from a company!

Capt. Andrew Seligman
USCG Licensed Master
ASA Sailing Instructor

Ocean Equipment

I recently bought a Navpod by Ocean Equipment (www.oceanequipment.com). In the middle of our refit project, we realized that the box was missing one crucial fitting piece. I reached out to Ocean Equipment and was asked to submit part number via email. Within hours, I had confirmation from Paul Martin of Ocean Equipment that it was being shipped immediately to the boat yard, at no charge. Great service and show of ownership in a time when quality customer service is rare!

Onat Dogruer
Catalina 320
Jersey City, N.J.

Practical Sailor has been independently testing and reporting on marine products for serious sailors for more than 45 years. Supported entirely by subscribers, Practical Sailor accepts no advertising or any form of compensation from manufacturers whose products we test. Testing is carried out by a team of experts from a wide range of fields including marine electronics, marine safety, marine surveying, sailboat rigging, sailmaking, engineering, ocean sailing, sailboat racing, and sailboat construction and design. This diversity of expertise allows us to carry out in-depth, objective evaluation of virtually every product available to serious sailors. Practical Sailor is edited by Darrell Nicholson, a long-time liveaboard sailor and trans-Pacific cruiser with more than three decades of experience as a marine writer, photographer, boat captain, and product tester. Before taking on the editor’s position at Practical Sailor, Darrell was the editor of Offshore magazine, a boating-lifestyle magazine serving the New England area. Darrell has won multiple awards from Boating Writer’s International, including the Monk Farnham award for editorial excellence. He holds a U.S. Coast Guard 100-ton Master license and has worked as a harbor pilot and skippered a variety of commercial charter boats.

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