OGM / MISEA
Two years ago, I replaced my incandescent stern light with a waterproof, sealed LED unit from OGM (www.miseagroup.com). This winter, while the boat was on the hard, I noticed that the seal had failed and drops of water fogged the lens. Although the LED continued to work, I was concerned that the moisture would reduce the visibility, or that the light would fail when I needed it most.
The vendor from whom I purchased it refused to replace it, citing the length of time since purchase. However, I contacted David Horst in the customer service department at OGMs parent company, the MISEA Group in Baltimore, Md. He asked me to return the light, and then immediately replaced it. It was less than a week from removal to replacement on my boat. I was pleasantly surprised at how willingly OGM stood behind its product.
Idyll Ours, 2008 Gemini 105Mc
Chesapeake Beach, Md.
I would like to express kudos to GoPro (www.gopro.com), especially Adam C. and Stephen E. In January, I purchased a brand new GoPro Hero3 HD camera with mounts. (I am using the camera for professional purposes while sailing.) I installed the mounts and equipment on my sailboat for the first days trials, to get used to using the camera. While I was sailing in light wind on the Delaware River, the entire assembly, along with the camera, decided to swim to the bottom of the river; the mount failed. I contacted GoPro to express my disappointment, and the GoPro team immediately sent me replacement equipment-all brand new. It has been years since I have experienced such superb customer service from a company!
Capt. Andrew Seligman
USCG Licensed Master
ASA Sailing Instructor
I recently bought a Navpod by Ocean Equipment (www.oceanequipment.com). In the middle of our refit project, we realized that the box was missing one crucial fitting piece. I reached out to Ocean Equipment and was asked to submit part number via email. Within hours, I had confirmation from Paul Martin of Ocean Equipment that it was being shipped immediately to the boat yard, at no charge. Great service and show of ownership in a time when quality customer service is rare!
Jersey City, N.J.