When the hands and mechanism on my Weems & Plath clock/tide clock malfunctioned, I sent the unit to the company (www.weems-plath.com) for repair. While I didn’t know the age of the unit, because it came with my used 1996 Sabre 362, I fully expected it was beyond any warranty period and was prepared to pay repair costs.
To my pleasant surprise, Weems & Plath returned the unit with a new movement at no charge. In addition, they provided a discount coupon with 25 percent off on any purchase from the Weems & Plath catalog.
Such service beyond the norm warrants commendation and a recommendation as a company that stands behind its products.
Cheers, Sabre 362
Coan River, Va.
I have a three-year-old genoa that Moorhouse Sailmakers (www.mhsails.com) made for me. It has the Reef-Rite KIWI slides on the luff. The Moorhouse team expertly installed these unorthodox slides on my new sail, and the boat has pulled like a locomotive ever since.
After a “spirited sail” pre-season this year, I noticed the stitching on the head and tack webbing needed service. (The webbing is always exposed to UV since it isn’t protected by the furling sail’s UV cover.)
I called Moorhouse, and even though it was the busiest time of year for sailmakers, owner Skip Moorhouse told me to bring the sail in right away (on a Saturday morning). They expertly repaired the stitching and also found the leach stitching needed to be re-stitched as well. (This sail has had TONS of use. We sail every weekend in all sorts of weather.) Skip performed all the sewing while I waited, and the price was more than fair.
When I need new sails, I won’t be sending my own measurements offshore. I’ll again be calling Moorhouse!
Cherry Hill, N.J.