Where Credit is Due: November 2012
My wife and I bought a Vesper Watchmate 850, and after delaying the installation a few months, we finally got it in and powered it up. After it ran fine for several hours, it gave us a Voltage Standing Wave Ratio error. (VSWR is basically an efficiency measurement of the antenna system.) After some troubleshooting, I sent a note to Vesper Marine in New Zealand (www.vespermarine.com). There was a prompt and very thorough reply to all my questions. I had a very informative conversation with Jeff from Vesper, and I tried his troubleshooting suggestions. The problem certainly did appear to be the antenna, but after using another antenna and cable, Jeff said to send him back the unit and they would analyze it to be certain.
Off went the AIS to NZ via the post. My next contact at Vesper was from Carl, who informed me that they had run the unit on different antennas for a week with no error messages. This next part just impresses me so much (and they’d already done that!): He suggested that sending back the same unit would not prove anything, so they would send me a new one with an upgrade that displays the VSWR reading. Not only did they send me the new one, but it came quickly via FedEx, instead of standard post. Once it arrived, I installed it, and we never saw the VSWR error again.
Not only is the Watchmate 850 top notch, but the service from everyone at Vesper was exceptional! This is a company that supports their products. Thank you, Vesper Marine!
Jim and Sharna Yates
Second Spray, IP40 #37
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