Where Credit is Due January 2014 Issue

Where Credit Is Due: January 2014

Allied Tool Co.

About a dozen years ago, I purchased an Allied 159-piece Cabinet Tool Set. They have been my go-to basic boat tools ever since and have stood up quite well. I recently called Allied Tool Co. (www.alliedtools.com) of Sylmar, Calif., to ask whether I could purchase a few replacement pieces for tools that had gone missing from the now-discontinued set. The young woman who responded to my inquiry noted that my tools were long out of warranty but said she would investigate the availability of the missing tools. After a brief wait, she told me that not only were the tools available but that the company would replace them for me at no charge.

I just received these tools, after waiting about a week, and they fit perfectly in my tool cabinet. I consider this to be exemplary customer service from a company that not only stands by its products but wants to ensure its customerís ultimate satisfaction.

Alan Asarnow
Rosebud, Beneteau Oceanis 37
Stamford, Conn.

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