Where Credit Is Due: May 2014
While my wife and I have given up sailing, our current boat, a 1998 Eastbay 38, is equipped with a Maxwell Freedom 800 windlass. When preparing the boat for launch this year, I noticed that the sight glass had been splintered. Likely due to a previously broken seal that allowed water into the gearbox and the water freezing during one of the coldest winters in Connecticut in years.
The day I noticed the problem, I called Vetus Maxwell (www.vetus-maxwell.com) for help. After an “absolutely we can help,” I was transferred to Will Vrooman, sales manager for Vetus Maxwell America, based in California. Will immediately sent me exploded drawings of the 16-year-old windlass, and then walked me through the dismantling steps I needed to take. He then responded to text messages that I sent out while working on the windlass. In all, over the course of two days, Will would immediately respond to all my requests with hands-on support, even sending me additional drawings hand notated by him.
This was customer service par excellence and the type of support only the best in the industry provide. Thank you, Will and Maxwell.
Alerin, 1998 Eastbay 38
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