Where Credit is Due: June 2011
Hauling out a new Beneteau 37 last fall after its maiden season and not having time to drop the furled mainsail myself, I left it up to the yard to drop and bag the sail. Not expecting any issues, I didn’t open the bag until the weather broke in March. Upon opening the mainsail bag, I found a number of dark, gritty dirt splotches, which after being cleaned revealed some small abrasions and two small holes. The guys who dropped it had no recollection of any issues.
I contacted manufacturer Neil Pryde Sails (www.neilprydesails.com) to assess DIY options. Neil Pryde’s (Stratford, Conn.) Jim Gregory asked to have a look and within days, he patched the sail and sent it back free of charge! It was totally unexpected and much appreciated service.
A’ile – Muir, Beneteau 37