Where Credit is Due February 2014 Issue

Where Credit Is Due: February 2014


PS readers already know MacENC (PS, July 2013) is a good charting program. I recently experienced terrific customer service from the company. I used MacEnc (www.gpsnavx.com/macenc/) as my backup chartplotting software on a trip to Bermuda in 2007. A month ago, preparing for another offshore trip, I emailed their customer service, asking whether I could update the program and transfer it to a newer laptop. Within a few hours, I had responses with the download link and an activation code. Before the end of the day, I had the updated software on my new laptop at no additional charge. It sometimes seems that nothing concerned with boats is easy, but this was. Good software, great service.

Ray Smith
Happy Destiny, 2004 Jeanneau Sun Odyssey 43
McLean, Va.

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