Where Credit is Due November 2017 Issue

ITR Stands Behind its Hurricane Hydronic Heater

 

Three and a half years ago I had a Hurricane hydronic heater installed on our 1969 Grand Banks 32, Athena. Compared to our prior Espar hydronic heater, I have been exceedingly pleased with the Hurricane. It has been completely reliable and it is very easy to service. Recently though, after the unit was out of warranty, the fuel pump failed after 300 hours of use. The Hurricane technician who replaced the failed fuel pump indicated that normally the fuel pumps last much longer, generally 3,000 to 5,000 hours.

I took the fuel pump failure up with Hurricane’s parent company, International Thermal Research (ITR), in Canada. Even though the unit was out of warranty, they reimbursed me for the cost (parts and labor) of replacing the fuel pump.

I would highly recommend Hurricane heaters to anyone who needs a heater for their boat; they are reliable, easy to work on, and the company gives excellent service. With our prior water heater, the water pump failed shortly after the warranty had ended; when I attempted several times to contact Espar, they would not even return phone calls.

 

David von Wolffersdorff

MV Athena, Grand Banks 32

Seattle, WA

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