Where Credit Is Due: April 2013

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Raymarine and West Marine

About six months ago, I bought a Raymarine Smart Controller remote for my autopilot. It is a great unit that I have come to depend on, especially when single-handing. The Smart Controller plugs into the SeaTalk system and serves as a wireless remote for the autopilot.

Photos courtesy of Garry Schaeffer

The weak point in the system is the lightweight lanyard. Recently mine gave way, and the remote bounced twice toward the rail, hung in mid-air, then disappeared overboard. You can imagine my anguish after failing to retrieve it.

I contacted Raymarine (www.raymarine.com) and told them my story. I guess it was my lucky day: Long story short, they sent me a new one! Im a huge Raymarine fan now.

I want to also give credit to West Marine. Before I called Raymarine, the manager of my local West Marine said he would bend over backward to help me. It turned out I didn't need his help, but his customer service went a long way.

Garry Schaeffer
Cheap Therapy, Tartan 3500
San Diego, Calif.

Caframo

My Caframo True North portable AC heater (model 9206, also sold as West Marine Portable Cabin Heater 7867500) stopped working a year after I bought it, but it had been a tough year. It had many hours service, got wet in its locker during an offshore passage, then spent time in the humid tropics, followed by a cold and wet October along the Oregon-Washington coast. I returned it to Caframo (www.caframo.com), and the company promptly replaced it with a new unit and a new five-year warranty. Its an excellent heater backed by excellent service.

Patrick Dickie
Kismet II, 1981 Spencer 35 MK II
North Vancouver, B.C., Canada

Xantrex and Tekris Power

We recently installed a Xantrex 3000-watt Freedom SW charger-inverter (www.xantrex.com). The unit would not go to float, so the battery banks were getting more charge than they needed. Chris at Tekris Power in New Jersey (www.tekrispower.com), from whom we ordered it, was very helpful but could not diagnose the problem remotely, instead offering to ship a replacement unit.

Patrick Dickie

At the time, we were in Miami, so Chris suggested we go to the Xantrex booth at the Miami International Boat Show and talk to Xantrexs expert in this area, Don. When Don found out that we were bound for the Bahamas in four days, he got his raincoat and said Lets go look at it now. Don walked at least a half-mile with me in the pouring rain to get to the car, and then went to the shipyard with me to diagnose the unit. The problem was an advanced setting that had been changed from its factory setting. Don found the problem, corrected the setting, and the unit was cured.

My credit to Xantrex for encouraging their expert to leave the booth in the middle of a boat show to help an existing customer. Xantrex went above and beyond. And my thanks to Tekris Power, who encouraged us to go directly to Xantrex. Mike Graham The Spike, Island Packet 44 No. 14 Dallas, Texas, and Emerald Bay, Great Exuma

Darrell Nicholson, editor of Practical Sailor, grew up boating on Miami’s Biscayne Bay on everything from prams to Morgan ketches. Two years out of Emory University, after a brief stint as a sportswriter, he set out from Miami aboard a 60-year-old wooden William Atkin ketch named Tosca. For 10 years, he and writer-photographer Theresa Gibbons explored the Caribbean, crossed the Pacific, and cruised Southeast Asia aboard Tosca, working along the way as journalists and documenting their adventures for various travel and sailing publications, including Cruising World, Sail, Sailing, Cruising Helmsman, and Sailing World. Upon his return to land life, Darrell became the associate editor, then senior editor at Cruising World magazine, where he worked for five years. Before taking on the editor’s position at Practical Sailor, Darrell was the editor of Offshore magazine, a boating-lifestyle magazine serving the New England area. Darrell has won multiple awards from Boating Writer’s International, including the Monk Farnham award for editorial excellence. He holds a U.S. Coast Guard 100-ton Master license and has worked as a harbor pilot and skippered a variety of commercial charter boats.

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