I am in the middle of a complete refit of a 1978 CSY 44. A while back, I purchased four bronze portholes from New Found Metals (www.newfoundmetals.com). Recently, I had ordered three more custom portholes from NFM. Because of a miscommunication, they arrived at the boat in stainless rather than bronze. I called Terry at NFM, who said she would check with the owner and get back to me. The very next day, she called and said to return them and she would re-order the bronze at no charge. The bronze ports arrived as she said. New Found Metals has great service and great products as well.
Capt. Mike Zofchak
I purchased a Winchrite machine for my sailboat three years ago and used it for a year. The machine was working OK but not great, and I was puzzled as to why it wasn’t as strong as it was when it was new. I called Winchrite (www.sailology.com), and they said to send the unit back. Instead of repairing my Winchrite, they sent me a brand-new one. I couldn’t believe it. This is what an American company does. No wonder they have a great product and great company.
I used my new Winchrite all this last summer, and it worked smoothly. Their product is the best, and I would recommend it to anyone who wants to take the work out of winching halyards.
William D. Kerr
About five years ago, I purchased a high-quality, stainless-steel sailing knife directly from Egginton Bros. Ltd. in the UK (www.eggintongroup.co.uk). The knife performed fine over the years until my son over zealously used the marlin spike. As a result, the spikes pivot had splayed, and the spike was then loose. I returned the knife to Egginton and received it back two weeks later, cleaned, lubricated, repaired, and re-riveted without cost.
Carl de Stefanis
White Plains, N.Y.