Where Credit is Due: West Marine, Forespar, and More!

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West Marine Third Reef foulies

West Marine

I purchased West Marine Third Reef foul-weather gear in 2008 at the Miami Beach boat show. The jackets inner liner started shedding, leaving white snowflakes everywhere. Ive been putting up with this for quite a few years as I haven't been using the foul-weather gear regularly. But this past April, I departed for French Polynesia and started using the gear regularly. After almost six months of cruising, I sent West Marine corporate (www.westmarine.com) an email about my issue, fully expecting the too old, too long ago, too whatever response. To my very pleasant surprise, I received a reply from Glenna in customer service, who had found my receipt in their computer; she gave me instructions to take the foul-weather gear to the local store for replacement or credit. The Honolulu store manager was super nice and helpful. I now have a new set of Third Reef foul-weather gear! Thanks and kudos to West Marine!

Richard Hacker
Via email

Forespar

Thanks to Randall Risvold at Forespar (www.forespar.com). For an old-boat restoration, I chose Forespar Series93 Marelon seacocks that come equipped with the appropriate through-hull. Post-installation, I carried out pre-launch testing of all five seacocks by back-flooding the internal hose; the 3/4-inch head intake showed a leak under the backing pad (Series93 come with a neat plug that is used the block the through-hull). After removing the skin fitting with judicious use of a Forsner bit, and removing the remnants of the thread from the valve body, I found that I had indeed neglected to seal the thread. As the through-hull is a special thread, to match that of the Series93, I contacted Forespar with my tale of woe. Randall didn't hesitate to send me a replacement through-hull at no cost. Many thanks for excellent support for an excellent product.

Paul Peachey
Snowbird / project-boater in Florida

Darrell Nicholson, editor of Practical Sailor, grew up boating on Miami’s Biscayne Bay on everything from prams to Morgan ketches. Two years out of Emory University, after a brief stint as a sportswriter, he set out from Miami aboard a 60-year-old wooden William Atkin ketch named Tosca. For 10 years, he and writer-photographer Theresa Gibbons explored the Caribbean, crossed the Pacific, and cruised Southeast Asia aboard Tosca, working along the way as journalists and documenting their adventures for various travel and sailing publications, including Cruising World, Sail, Sailing, Cruising Helmsman, and Sailing World. Upon his return to land life, Darrell became the associate editor, then senior editor at Cruising World magazine, where he worked for five years. Before taking on the editor’s position at Practical Sailor, Darrell was the editor of Offshore magazine, a boating-lifestyle magazine serving the New England area. Darrell has won multiple awards from Boating Writer’s International, including the Monk Farnham award for editorial excellence. He holds a U.S. Coast Guard 100-ton Master license and has worked as a harbor pilot and skippered a variety of commercial charter boats.

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